BlackBerry Curve 9370 9360 9350 Help

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BlackBerry Curve Series

BlackBerry Curve 9350/9360/9370

Smartphones

Version: 7.1

User Guide

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Published: 2012-09-26

SWD-20120926141800689

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Contents

Quick Help ................................................................................................................................................... 9

Getting started: Your smartphone ................................................................................................................. 9
Popular topics ............................................................................................................................................ 28
Popular tips ................................................................................................................................................ 32
Common troubleshooting ........................................................................................................................... 40

Tips and shortcuts ...................................................................................................................................... 46

Tips: Doing things quickly ........................................................................................................................... 46
Tips: Extending battery life .......................................................................................................................... 47
Tips: Finding apps ...................................................................................................................................... 48
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 49
Tips: Freeing space to optimize your smartphone's performance ................................................................. 50
Tips: Updating your software ...................................................................................................................... 51
Tips: Keeping your information safe ............................................................................................................ 51
Tips: Managing indicators ........................................................................................................................... 52
Shortcuts: Phone ........................................................................................................................................ 53
Shortcuts: Messages .................................................................................................................................. 54
Shortcuts: Files and attachments ................................................................................................................ 55
Shortcuts: Typing with the physical keyboard .............................................................................................. 56
Shortcuts: Media ........................................................................................................................................ 57
Shortcuts: Browser ..................................................................................................................................... 58
Shortcuts: Search ....................................................................................................................................... 59
Shortcuts: Maps ......................................................................................................................................... 60
Shortcuts: Calendar .................................................................................................................................... 60
Troubleshooting: Shortcuts ......................................................................................................................... 61

Phone ........................................................................................................................................................ 62

How to: Phone ............................................................................................................................................ 62
Troubleshooting: Phone .............................................................................................................................. 81

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Voice commands ........................................................................................................................................ 85

How to: Voice commands ........................................................................................................................... 85
Troubleshooting: Voice commands ............................................................................................................. 87

Messages ................................................................................................................................................... 89

How to: Messages application .................................................................................................................... 89
Troubleshooting: Messages application .................................................................................................... 125

Files and attachments .............................................................................................................................. 131

How to: Files ............................................................................................................................................ 131
Troubleshooting: Files .............................................................................................................................. 138

Media ...................................................................................................................................................... 139

How to: Media .......................................................................................................................................... 139
Troubleshooting: Media ............................................................................................................................ 157

Ring tones, sounds, and alerts .................................................................................................................. 161

How to: Ring tones, sounds, and alerts ...................................................................................................... 161
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 165

Browser ................................................................................................................................................... 166

How to: Browser ....................................................................................................................................... 166
Tips: Browser ........................................................................................................................................... 179
Troubleshooting: Browser ......................................................................................................................... 181

Calendar .................................................................................................................................................. 182

How to: Calendar ...................................................................................................................................... 182
Tips: Calendar .......................................................................................................................................... 191
Troubleshooting: Calendar ....................................................................................................................... 192

Contacts .................................................................................................................................................. 194

How to: Contacts ...................................................................................................................................... 194
Troubleshooting: Contacts ........................................................................................................................ 203

Clock ....................................................................................................................................................... 205

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How to: Clock ........................................................................................................................................... 205
Troubleshooting: Clock ............................................................................................................................. 209

Tasks and memos .................................................................................................................................... 210

Create a task or memo .............................................................................................................................. 210
Send a task or memo ................................................................................................................................ 210
Change or delete a task or memo .............................................................................................................. 210
Change the status of a task ....................................................................................................................... 211
Hide completed tasks ............................................................................................................................... 211
Show tasks in the calendar ....................................................................................................................... 211
Synchronizing tasks and memos ............................................................................................................... 212
About categories ...................................................................................................................................... 214
Categorize a contact, task, or memo ......................................................................................................... 214
Create a category for contacts, tasks, or memos ....................................................................................... 214
Turn off the prompt that appears before you delete items .......................................................................... 215

Typing ...................................................................................................................................................... 216

How to: Typing ......................................................................................................................................... 216
Troubleshooting: Typing ........................................................................................................................... 223

Keyboard ................................................................................................................................................. 224

How to: Keyboard ..................................................................................................................................... 224

Language ................................................................................................................................................. 227

How to: Language .................................................................................................................................... 227
Troubleshooting: Language ...................................................................................................................... 229

Screen display .......................................................................................................................................... 230

How to: Screen display ............................................................................................................................. 230
Troubleshooting: Screen display ............................................................................................................... 234

GPS technology ........................................................................................................................................ 235

How to: GPS technology ........................................................................................................................... 235
Troubleshooting: GPS technology ............................................................................................................. 237

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Maps ....................................................................................................................................................... 238

How to: Maps ........................................................................................................................................... 238
Personalize: Maps .................................................................................................................................... 242
Troubleshooting: Maps ............................................................................................................................. 244

Applications ............................................................................................................................................. 245

How to: Applications ................................................................................................................................ 245
Troubleshooting: Applications .................................................................................................................. 247

BlackBerry ID ........................................................................................................................................... 251

How to: BlackBerry ID .............................................................................................................................. 251

BlackBerry Device Software ...................................................................................................................... 253

How to: BlackBerry Device Software ......................................................................................................... 253
Troubleshooting: BlackBerry Device Software ........................................................................................... 255

Manage Connections ................................................................................................................................ 257

Mobile network ........................................................................................................................................ 257
Wi-Fi technology ....................................................................................................................................... 264

Mobile Hotspot mode ............................................................................................................................... 274

How to: Mobile Hotspot mode ................................................................................................................... 274
Troubleshooting: Mobile Hotspot mode .................................................................................................... 277

Bluetooth technology ............................................................................................................................... 278

How to: Bluetooth technology ................................................................................................................... 278
Troubleshooting: Bluetooth technology ..................................................................................................... 286

NFC technology ........................................................................................................................................ 289

How to: NFC technology ........................................................................................................................... 289
Troubleshooting: NFC technology ............................................................................................................. 295

Media server ............................................................................................................................................ 297

How to: Media server ................................................................................................................................ 297

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Smart accessories .................................................................................................................................... 299

About the Smart Accessories application .................................................................................................. 299
Set up a new dock .................................................................................................................................... 299
Change a dock profile ............................................................................................................................... 300
Delete a saved dock profile ....................................................................................................................... 300

Power and battery .................................................................................................................................... 301

How to: Power and battery ........................................................................................................................ 301
Troubleshooting: Power and battery .......................................................................................................... 305

Storage space and media cards ................................................................................................................ 306

How to: Storage space and media cards ................................................................................................... 306
Troubleshooting: Storage space and media cards ..................................................................................... 312

Search ..................................................................................................................................................... 314

How to: Search ......................................................................................................................................... 314
Troubleshooting: Search ........................................................................................................................... 318

Security ................................................................................................................................................... 320

How to: Security ....................................................................................................................................... 320
Troubleshooting: Security ......................................................................................................................... 350

Service books and diagnostic reports ........................................................................................................ 353

Run, view, send, or delete a diagnostic report ........................................................................................... 353
Accept, delete, or restore a service book ................................................................................................... 353
Set a default recipient for diagnostic reports ............................................................................................. 354
Find your smartphone model number and version of the BlackBerry Device Software ................................ 354
I can't run or submit a diagnostic report .................................................................................................... 354

Synchronization ....................................................................................................................................... 356

How to: Synchronization ........................................................................................................................... 356
Troubleshooting: Synchronization ............................................................................................................. 359

Accessibility options ................................................................................................................................. 361

How to: Accessibility ................................................................................................................................ 361

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Calculator ................................................................................................................................................ 371

Use the calculator .................................................................................................................................... 371
Convert a measurement ........................................................................................................................... 371

Glossary ................................................................................................................................................... 372

Legal notice ............................................................................................................................................. 374