Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your
smartphone that determine the features and settings that are available and whether you can add or update an app. If your
administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed
out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed
IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more
information, visit
www.blackberry.com/btsc
and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit
www.blackberry.com/go/devices
.
Related information
Feature availability,
26
User Guide
Messages
127
A message, attachment, or Google Mail conversation
is cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the
key > More or More All.
• If part of a Google Mail conversation doesn't appear, press the
key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages,
Troubleshooting: Email
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.